Customer
Care

We constantly strive to deliver a superior product and service so that we remain your airline of choice. We are always glad to read positive comments from you and encourage the employees that served you best.

However, sometimes in our industry things may not go according to plan! Help us improve our airline by letting us know when we have not lived up to your expectations, or if you have any suggestion.

lost or damage baggage


Is your bag delayed or missing, be sure to follow the lost baggage procedures.

damaged baggage


Is your bag damaged, be sure to read the damage baggage page before proceeding with your claim.

Your claim email to customerrelations@fly-winair.com should include:
a copy of your boarding pass/ ticket or your booking reference number
a copy of your bag tag(s)
a copy of your PIR form or your PIR reference number
if applicable, a professional baggage repair estimate or statement of inability to repair
for missing items we recommend you file a report with the local police. this will help us process your request

lost baggage


If your baggage is not located in 21 days following your flight, you can initiate your claim procedure.

Your claim email to customerrelations@fly-winair.com should include:
a copy of your boarding pass/ ticket or your booking reference number
a copy of your bag tag(s)
a copy of your PIR form or your PIR reference number
receipts of any expenditures

other inquiries or comments


Do you have any questions or compliments, suggestions, complaints regarding your experience with WINAIR, please send an email to us at customerrelations@fly-winair.com.
Please do not use this email address for reservation, cancelation or booking change requests! In case you need to make a reservation or change/cancel a booking, send your email to reservations@fly-winair.com only!
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Travel Advisory

Travel Advisory

For all destinations the authorities have entry requirements in place. Make sure before you book/ travel to check most recent updates of your destinations authorities and you comply with those requirements!
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