Samsung Galaxy Note 7 ban
2016-10-01With immediate effect, The Samsung Galaxy Note7 devices will NOT be permitted in checked or carry-on baggage and may not be carried on-board any Winair Flight.
Customers travelling with this device will not be permitted to travel. The phones also cannot be shipped as air cargo.
Prior to check-in passengers will be asked if they are carrying this device and if so will not be allowed to check-in until the device has been removed from carry-on or checked luggage. It is the responsibility of the passenger to abide to these instructions and to divest themselves of the phone prior to check-in. Winair will not take responsibility of securing or storing device for the passenger until his/her return.
If at any time a passenger is being observed to be in possession of a Samsung Note7 device, they will be denied check in and/or boarding unless and until the passenger divests themselves and their carry-on and checked baggage of the Samsung Galaxy Note7 device. Passengers absolutely should not pack the phones in their checked luggage. Passengers who attempt to evade the ban by packing their phone in checked luggage are increasing the risk of a catastrophic incident.
We recognize that banning these phones will inconvenience some passengers, but the safety of all those aboard our aircraft must take priority.
Passengers currently traveling with Samsung Galaxy Note7 phones should contact Samsung or their wireless carrier immediately to obtain information about how to return their phones and arrange for a refund or a replacement phone. Samsung has provided guidance for customers about refund and replacement options, as well as how to contact wireless carriers, at http://www.samsung.com/us/note7recall. Samsung is also answering customers’ questions at 1-844-365-6197.